Course Management System

This page exists to assist faculty and staff with typical Blackboard-CE6-related requests. If you don’t find your specific request described in items 1-10 in the table below, select items 11 or 12. These items provide you with more latitude to describe the problems you are having with Blackboard-CE6 or with ancillary applications (such as Respondus or Wimba).

Just click on the request title link to initiate an email below. If your computer does not have an email client or you’re using web mail, simply cut and paste the boilerplate language and add the unique information required to process the request into the body of your email. Type the request title into the subject line of the email and address the email to: helpdesk@deltastate.edu. To expedite your request, we recommend that you CC your email to: kkirkland@deltastate.edu.

Request Title Required Information and Boilerplate Language

1. Course Access Please provide [instructor name + department affiliation] access to the following online course(s): [course prefix + number + section + CRN number + title, if not a master copy].
2. Copy Course Please copy the following course(s): [course prefix + number + section + CRN number + title, if not a master copy] into the following course shell(s): [course prefix + number + section + CRN number + title, if not a master copy].
3. Create Master Copy Please create a master copy course shell for me, [instructor name + department affiliation], for the following course: [course prefix + number + title; if the course already exists online include, as well, section + CRN number].
4. Revise Master Copy Please overwrite my current master copy, [course prefix + number + title], with the following course: [course prefix + number + section + CRN number + title].
5. Course Template Please install an online course template into the following course shell: [course prefix + number + section + CRN number + title, if not a master copy].
6. Incompletes Please reopen my online course, [course prefix + number + section + CRN number + title], so that one or more of the students who have received an incomplete for the course can complete the course.
7. Reset Course I have inadvertantly opened my online course this semester and need to have it reset. Please reset the following course: [course prefix + number + section + CRN number + title].
8. Co-Enroll Student(s) Please co-enroll the following student(s) [name(s) + 900 number(s)] into the following course: [course prefix + number + section + CRN number + title].
9. Committee Site Please create an institutional committe site in the course management system. The name of the committe is: [committee name]. The name(s) of the committee chair(s) is [chair(s) name(s)].
10. Committee Access Please provide the following individuals with access to the [committee name] shell in the course management system. The following people should have instructor/designer access: [name(s) + 900 number(s)], and the following people should have student access: [name(s) + 900 number(s)].
11. Course Management System Assistance I am having problems using the course managment system (Blackboard-CE6).Could you assist me with [specify, if possible, the kind of training you may need: a basic primer, communication tools, installing content, assessments, assignments, gradebook, etc. and provide some times and days you could meet for an initial one-on-one session].
12. Instructional Technology Software Assistance I am having problems with the following instructional technology software: [name of application + version, if known]. Could you assist me with [specify: installation, training, troubleshooting, and elaborate on problems as well as on times and days you could meet to resolve the problems].
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